Social Care

REPORTING ABUSE OR NEGLECT IN WARWICKSHIRE COUNTY COUNCIL

If you think that an adult with care and support needs (for example, a disability, health condition or mental illness) is experiencing, or at risk of, abuse or neglect, contact us on 01926 412080. This line is open Monday to Thursday from 9am to 5pm and Friday from 9am to 4.30pm.

During out-of-office hours an emergency duty social worker is available from 5.30pm Monday to Thursday, and from 5pm on Friday until 8.30am on the next working day. Call us on 01926 886922.

Our adult social care teams can offer advice and support to the person and/or their carers and, where necessary, arrange appropriate services.

To report a crime, contact Warwickshire Police on 101. If it is an emergency, always dial 999.

What is adult safeguarding?

If you think that an adult with care and support needs (for example, a disability, health condition or mental illness) is experiencing, or at risk of, abuse or neglect, contact us on 01926 412080. This line is open Monday to Thursday from 9am to 5pm and Friday from 9am to 4.30pm.

During out-of-office hours an emergency duty social worker is available from 5.30pm Monday to Thursday, and from 5pm on Friday until 8.30am on the next working day. Call us on 01926 886922.

Safeguarding means protecting an adult’s right to live in safety, free from abuse and neglect. It is about people and organisations working together to prevent and stop abuse or neglect.

At the same time, it is about making sure that the adult’s wellbeing is promoted. This includes, where appropriate, respecting their views, wishes, feelings and beliefs in deciding on any action.

Who are we trying to help?

Due to illness or disability, many adults may be unable to protect themselves from abuse. Adults with care and support needs include some people from each of the following groups:

• older people
• people with learning difficulties
• people with physical disabilities
• people with mental ill-health
• people with a short or long-term illness.

We will make enquiries, or ask other agencies to make enquiries, whenever we think an adult with care and support needs may be at risk of abuse or neglect in Warwickshire.

REPORTING ABUSE OR NEGLECT IN COVENTRY CITY COUNCIL

If you or a loved one needs support with everyday tasks, social may be what you need. Social care includes someone providing practical support or promoting support such as talking you through carrying out a task.

For those who need extra help to manage their lives and be independent, including

• older people
• people with a disability or long-term illness
• people with mental health problems
• those who look after someone or are carers

Adult Social Care includes:

• Proving information and advice
• assessment of your needs
• provision of services or allocation of funds to enable you to purchase your own care and support
• residential care
• home care
• personal assistants
• day services
• the provision of aids and adaptations

Social care provides support to live your life, if you need support with everyday tasks due to having a health condition or illness.

If you need support with the following you may need social care support

• looking after yourself
• your home
• your finances
• being able to socialise
• being able to work or volunteer

You may only need support for a short while or maybe, you need something a little more long-term. We can provide support in both situations but will never make long-term plans for someone when their life is in crisis. It’s always better to address that need first before considering where we go from there.

For more information read our Adult Social Care Offer. The Coventry Offer explains in brief what you can expect from Coventry City Council’s Adult Social Care and Support Services.

Read our Service Standards.

View a print version 

Adult Social Care Direct

Speech impairment, deaf or hard of hearing? You can call using Next Generation Text (also known as Text Relay and TypeTalk): Call 18001 024 7683 3003Address: Coventry City Council
PO Box 7097
Coventry
CV6 9SL

Telephone: 024 7683 3003

Email: ascdirect@coventry.gov.uk